Home > Business Skills Videos: Essentials > Customer Service (Videos) Online Class > Customer Service (Videos): Building Customer Loyalty Online Class

Customer Service (Videos): Building Customer Loyalty Online Class

Customer Service (Videos) Online Class
Order Information
Item # pbc004
Price$85.00
Series Price$64.99 - You Save 24%
Qty



Customers expect and even demand excellent customer service. In exchange, they will give you their undying customer loyalty. This program will help you learn the difference between customer satisfaction and customer loyalty. You'll also learn techniques to improve customer service and how to close the gap between customer satisfaction and customer loyalty.




Outline:
Introduction

Building Customer Loyalty

Customer Satisfaction vs. Customer Loyalty

The LAST Model

Understanding Customers

Closing the Gap

Summary


Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Total Time: 13.0 minute(s)

Subscription Time (total time to complete): 12 Months

You May Also Like

Customer Service (Videos): Building Customer Loyalty Online Class