Home > Business Skills Videos: Essentials > Customer Service (Videos) Online Class > Customer Service (Videos): Creating Customer Value Online Class

Customer Service (Videos): Creating Customer Value Online Class

Customer Service (Videos) Online Class
Order Information
Item # pbc004
Price$85.00
Series Price$64.99 - You Save 24%
Qty



Value can mean different things to different people. In order to create value for your customers, you need to define what value means in the context of providing outstanding service. During this program, you'll learn how to increase value by changing three aspects of the value equation, the benefits, costs and price. You'll learn how to set service standards that support your business objectives.




Outline:
Introduction

Value = Benefits - Costs

Cost Element of the Value Equation

Reducing the Price

Detailed Level of Excellence

Setting Service Standards

Summary


Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Total Time: 14.0 minute(s)

Subscription Time (total time to complete): 12 Months

You May Also Like

Customer Service (Videos): Creating Customer Value Online Class