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Customer Service (Videos): Exceeding Customer Expectations Online Class

Customer Service (Videos) Online Class
Order Information
Item # pbc004
Price$85.00
Series Price$64.99 - You Save 24%
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Without a cohesive strategy, customer service is just a slogan or platitude. Using a service management model, you can institute a customer service culture within your organization. During this program, you'll learn how the service management model is used. You'll also learn how to assess where you are now in terms of customer service delivery. In addition, you'll learn how to track your customers' interactions with your company.




Outline:
Introduction,

Service Management Model

Assessing Customer Service

Service Cycle

Summary


Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Total Time: 13.0 minute(s)

Subscription Time (total time to complete): 12 Months

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Customer Service (Videos): Exceeding Customer Expectations Online Class