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| | Customer Service (Videos): Measuring Customer Service Online ClassTo achieve quality customer service, you need to understand how to measure it before you can manage it. But first, you need to figure out what exactly you want to measure and for what result. During this program, you'll learn the different service quality measurement tools and how to identify customers. You'll also learn how service level and frequency affect the results of customer satisfaction surveys and why it is so important to improve customer satisfaction. Total Time: 17.0 minute(s) Subscription Time (total time to complete): 12 Months You May Also Like |
| Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between 1 Choice 4 Training and the trademark/servicemark proprietor. Copyright 2007 1 Choice 4 Training |
Customer Service (Videos): Measuring Customer Service Online Class |